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The ZKW Group specialises in innovative premium lighting systems and electronics, making it a global partner to the automotive industry. The headquarters in Wieselburg is globally networked with all locations in the areas of development and production. Our primary goal is to manufacture high-tech products of the highest quality and to jointly drive forward the development of innovative complete lighting systems.
Global Warranty Manager (m/f/d)
TASKS:
- Warranty Management:
- Driving reduction in overall ZKW-wide warranty cost
- Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
- Coordinating customer-specific warranty processing across multiple locations
- Developing and driving resolutions to complex claims
- Supporting sites in evaluating warranty agreements and negotiating with customers
- Contractual Involvement:
- Reviewing contract terms, focusing on warranty clauses
- Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
- Assisting with reconciliations from RFQs and contract negotiations
- Participating in warranty-related contract discussions and ensuring cascaded reviews within the department
- Risk Management:
- Proactively addressing risks identified during ongoing warranty evaluations
- Initiating cross-location assessments and implementing measures for overarching warranty concerns
- Monitoring and Reporting:
- Regularly reviewing the Cost of Poor Quality (COPQ) status with QCMs of all locations
- Evaluating and visualizing warranty processing at a group level, broken down by location and customer
- Coordination, Collaboration and Communication:
- Coordinating with the Quality Control Managers (QCMs) of various sites to discuss ongoing warranty cases and negotiations
- Facilitating cross-site information exchange on warranty-related activities such as analyses, corrective actions, and measures
- Collaboration with ZKW functions including Technical, Legal, Sales and Insurance
- Audit Support:
- Supporting locations in audit preparations concerning warranty provisions
QUALIFICATIONS:
- Driving reduction in overall ZKW-wide warranty cost
- Determining and introducing pro-active preventative warranty countermeasures into product, assembly processes and business systems
- Coordinating customer-specific warranty processing across multiple locations
- Developing and driving resolutions to complex claims
- Supporting sites in evaluating warranty agreements and negotiating with customers
WE OFFER:
- Reviewing contract terms, focusing on warranty clauses
- Communicating and negotiating with customers at all levels in the management of normal and special warranty/field cases
- Assisting with reconciliations from RFQs and contract negotiations
- Participating in warranty-related contract discussions and ensuring cascaded reviews within the department
BEWERBEN SIE SICH JETZT UNTER ZKW.JOBS
ZKW Group GmbH | Rottenhauser Straße 8 | A-3250 Wieselburg | +43 7416 505 0